Privacy Policy

Latin Music Mastery (“Latin Music Mastery,” “LMM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our students, members, visitors, and users. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, join our waitlist, purchase a membership, access our courses, interact with our content, or use any related services offered by Latin Music Mastery.

By accessing or using Latin Music Mastery, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, platform, courses, or services.

1. About Latin Music Mastery

Latin Music Mastery is an online music education platform focused on helping students learn Latin music through structured courses, lessons, educational videos, exercises, practice materials, and related resources.

Our courses may include instruction for instruments such as timbal, congas, bongó, bass, piano, violin, minor percussion, and other instruments, as well as musical styles and genres such as salsa, son cubano, chachachá, mambo, songo, and other Latin music traditions.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our platform, and information from third-party service providers that help us operate Latin Music Mastery.

A. Information You Provide to Us

We may collect personal information when you:

• Join our waitlist
• Create an account
• Purchase a course, membership, subscription, or digital product
• Contact our student support team
• Submit a form
• Update your profile
• Participate in surveys, promotions, or feedback requests
• Select your preferred instrument, genre, or learning interest
• Communicate with us by email or through the platform

This information may include:

• Full name
• Email address
• Account login information
• Instrument preferences
• Genre preferences
• Course interests
• Membership or subscription details
• Messages or inquiries sent to our team
• Feedback, survey responses, or testimonials
• Billing-related information processed through third-party payment providers
• Any other information you choose to provide

B. Course and Learning Activity Data

When you use Latin Music Mastery, we may collect information related to your learning activity, including:

• Courses or lessons accessed
• Lesson progress
• Completed modules
• Practice activity
• Content viewed
• Preferred instruments or genres
• Watch history within the platform
• Course engagement and participation
• Technical issues or support requests related to your learning experience

We use this information to provide access to courses, improve the learning experience, personalize recommendations, and help us understand how students engage with our content.

C. Payment and Billing Information

Payments may be processed by third-party payment providers, such as Stripe or other secure payment processors. We do not store your complete credit card number or full payment credentials on our own servers.

Depending on the provider, we may receive limited billing-related information such as:

• Name
• Email address
• Billing address, if provided
• Transaction status
• Subscription status
• Last four digits of a payment method
• Payment provider customer ID
• Refund or cancellation status

Your payment information is handled according to the privacy policies and security practices of the applicable payment processor.

D. Information Collected Automatically

When you visit our website or use our platform, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Click activity
• Login activity
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Error logs and performance data

This information helps us operate the platform, improve site performance, prevent fraud, understand user behavior, and improve our services.

3. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your account
• To provide access to courses, memberships, and digital content
• To process payments, subscriptions, refunds, and billing matters
• To personalize your learning experience
• To recommend courses, instruments, genres, or lessons based on your preferences
• To communicate with you about your account, purchases, courses, or support requests
• To send waitlist updates, launch announcements, educational content, and platform updates
• To provide customer support and respond to inquiries
• To improve our website, platform, lessons, and user experience
• To analyze course engagement and student progress
• To prevent fraud, unauthorized access, abuse, or security incidents
• To comply with legal, tax, accounting, and regulatory obligations
• To enforce our Terms & Conditions and other policies
• To send marketing communications, where permitted by law

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails or contacting us directly.

4. Cookies and Tracking Technologies

Latin Music Mastery may use cookies, pixels, analytics tools, and similar technologies to improve our platform and understand how users interact with our website.

Cookies may help us:

• Keep you logged in
• Remember your preferences
• Analyze website traffic
• Understand course and page engagement
• Improve platform performance
• Support marketing and advertising efforts
• Prevent fraud and improve security

You can adjust your browser settings to refuse or delete cookies. However, some parts of the platform may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information. However, we may share information with trusted third parties when necessary to operate Latin Music Mastery, provide our services, or comply with legal obligations.

We may share information with:

A. Service Providers

We may work with third-party providers that help us operate our platform, including:

• Payment processors
• Website hosting providers
• Email and communication platforms
• Analytics providers
• Customer support tools
• Course platform or learning management providers
• Security and fraud prevention services
• Cloud storage providers
• Marketing and advertising tools
• Business operations and administrative vendors

These providers may access personal information only as needed to perform services on our behalf and are expected to protect that information.

B. Payment Processors

Payment information is processed by third-party payment providers such as Stripe or similar services. These providers process payments according to their own terms, privacy policies, and security standards.

C. Legal and Compliance Reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law
• Respond to legal requests, subpoenas, court orders, or government inquiries
• Protect the rights, property, or safety of Latin Music Mastery, our users, instructors, team, or others
• Prevent fraud, abuse, or security threats
• Enforce our Terms & Conditions or other agreements

D. Business Transfers

If Latin Music Mastery is involved in a merger, acquisition, sale of assets, financing, restructuring, or similar business transaction, your information may be transferred as part of that transaction, subject to appropriate protections.

6. Student Communications

By creating an account, joining our waitlist, purchasing a membership, or submitting your information, you may receive communications from Latin Music Mastery, including:

• Account-related emails
• Course access information
• Waitlist updates
• Launch announcements
• Student support responses
• Billing or subscription notices
• Platform updates
• Educational or promotional emails

You cannot opt out of essential transactional or account-related emails. However, you may opt out of promotional emails at any time.

7. Testimonials, Feedback, and User Submissions

If you submit feedback, reviews, testimonials, comments, or other materials to Latin Music Mastery, we may use them to improve our services. We will not publish your full name, image, video, or testimonial for marketing purposes without appropriate permission where required.

If you voluntarily submit content through the platform, email, forms, or social media, please avoid sharing sensitive personal information unless necessary.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, internet transmission, payment system, or digital storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain your account
• Process transactions
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Improve our platform and educational services
• Maintain business records

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

10. Your Privacy Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Request a copy of your information
• Opt out of certain marketing communications

To make a privacy request, please contact us using the information listed in the “Contact Us” section below. We may need to verify your identity before completing certain requests.

11. Children’s Privacy

Latin Music Mastery is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

If we learn that we have collected personal information from a child under 13 without proper consent, we will take appropriate steps to delete that information.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us.

12. International Users

Latin Music Mastery may be accessed by users in different countries. If you access our platform from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

By using Latin Music Mastery, you consent to the transfer and processing of your information as described in this Privacy Policy.

13. Third-Party Links and Services

Our website or platform may contain links to third-party websites, tools, embedded content, payment processors, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

14. Do Not Sell or Share Personal Information

Latin Music Mastery does not sell your personal information. If we use advertising or analytics tools that may be considered “sharing” under certain privacy laws, eligible users may have the right to opt out of such sharing.

To request more information or exercise applicable privacy rights, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the platform, or by posting an updated version on our website.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of Latin Music Mastery after any update means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Latin Music Mastery
Student Support: Support@latinmusicmastery.com
Website: www.latinmusicmastery.com

For privacy-related requests, please include “Privacy Request” in the subject line so we can direct your request appropriately.